An Important Note Regarding COVID-19 From UBER's CEO Dara Khosrowshahi

Written By Dr. Brenda Rivera - Billings Dr.P.H., MPH, M.Sc.

The safety and well-being of everyone who uses Uber is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to help keep our communities safe.

As we all adjust to new precautions, I want to highlight a few actions we are taking:

Supporting public health authorities
We have a team available 24/7 to support public health authorities in their response to the epidemic. Working with them, we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.

Helping affected drivers and delivery people
Any driver or delivery person who is diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide.

Helping to keep cars clean
We are working to provide drivers with disinfectants to help them keep their cars clean. Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.

Giving you options for food delivery
We understand that you may be relying more on food delivery right now. If you prefer, you can leave a note in the Uber Eats app to ask your delivery person to leave your food at the door.

Sharing advice to stay healthy
We’re reminding everyone who uses Uber to follow guidance from public health authorities. If you’re sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website.

Additionally, there have been reports of discrimination linked to the current situation. I want you to know this is never okay—every rider and driver is expected to follow the Uber Community Guidelines, which clearly prohibit discrimination. In times of uncertainty, it is especially important that we be our best selves.

Thank you for doing your part to help keep our communities safe, and for supporting one another as we navigate this moment together.

Dara Khosrowshahi
CEO

Dr. Brenda Rivera - Billings Dr.P.H., MPH, M.Sc.
Brenda Billings, principal consultant and CEO of UrbanSculpt, is a Health Educator focusing on issues related to nutrition counseling, body aesthetics, positive sexuality, and women’s self-empowerment issues. The organization's aim is to provide life-in-balance training, products, and services with a focus on solution based results to the many challenges facing the modern urban woman. Prior to UrbanSculpt, Brenda was a Founder, Chief Marketing Officer and content editor for DZineMedia, LLC., an entertainment and original content management company located in Silicon Valley. As principal she also oversaw day to day management, marketing, and content procurement efforts for Erotique!, a literary webzine and pioneering female-centric, online community focusing on cutting edge photography, the arts, poetry, original fiction and pop culture. In addition to her professional experience, Brenda was a founding board member of HCAA, a non-profit organization founded in cooperation with the City of San Jose. Its aims included: improving legal rights education, reducing inner-city blight, increasing volunteerism, and the encouragement of urban renewal. Brenda's educational background includes having graduated cum laude with a Master of Science in Health Science from TUI. She graduated summa cum laude from Touro College with a Bachelor’s of Science in Health Science Education specializing in Environmental Heath. She also holds a degree in Humanities / Art History from City College of San Francisco as well as honors certificates in both Nutrition Counseling and Multimedia & Digital Arts form San Jose City College
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